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Mahecha Lagos, N., & Boada Ortiz, A. (2020). Methodological model of product-service system design (M.M.SPS) in the colombian business context : a research from design. Kepes, 17(21), 459–492. https://doi.org/10.17151/kepes.2020.17.21.16
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Abstract
The notion of sustainability arises when facing the consequences of the environmental impacts caused by accelerated industrialization. Its challenge is to change the objective of the liberal economy: profit for a balance between social, environmental and economic variables. Among the solutions explored, the Design discipline developed the concept of Product Service Systems (PSS), a non-traditional business model that seeks to provide environmental value through eco-design, economic value with innovative network configurations and social value designing for the user. This esearch recognizes in SPS a powerful option to move towards sustainability and generate competitiveness, which is why it has been implemented in several European countries. However, according to the United Nations, its implementation is low in Latin American countries due to the lack of design methodologies, the lack of entrepreneurial skills, experience in service management and a legal support framework (UNEP 2002). This research seeks to generate a contribution from Design to overcome these implementation barriers, developing a methodology that enables the creation of product service systems in the Colombian Context. The methodological approach used is qualitative, and the multiple case study method was selected. The main result of the research is the Methodological Model of Approach to the Product-Service System (M.M.SPS) while among the conclusions, a gap in knowledge and capabilities of design, environmental management and management to develop SPS solutions in emerging countries is identified, as well as a high potential for design contribution through new designer roles, communication, visualization and interaction tools and the need to optimize the ability to configure business networks that enable PSS.
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References
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Buchanan, R., and Margolin, V. (1995). Discovering Design. Chicago: University of Chicago Press. ISBN-13: 978-0226078151
Catulli, M., Lindley, J., and Reed, N. (2013). What is Mine is not Yours: Further Insight on what Access-Based Consumption says about Consumers. Research in Consumer Behavior, 15, 185-208. DOI: https://10.1108/S0885-2111(2013)0000015012
Ceschin, F. (2013). Critical factors for implementing and diffusing sustainable. Journal of Cleaner Production 45, 74-88. DOI: https://10.1016/j.jclepro.2012.05.034.
Clayton, R., and Backhouse, C. (2011). Evaluating existing approaches to product-service system design: A comparison with industrial practice. Journal of Manufacturing Technology Management, 23 (3). DOI: https://10.1108/17410381211217371
Comisión Mundial para el Medio Ambiente y el Desarrollo de la ONU (1987). Informe Brundtland. Comisión Mundial para el Medio Ambiente y el Desarrollo de la ONU.
Forty, A. (1986). Objects of desire. Design and society since 1750. Londres: Thames & Hudson. ISBN-13: 978-0500274125
Glavic, P., and Lukman, R. (2007). Review of sustainability terms and their definitions. Journal of Cleaner Production 15, 1875-1885. https://doi.org/10.1016/j.jclepro.2006.12.006
Goedkoop, M. (1999). Product service systems ecological and economic basics. The Netherlands: Pricewaterhouse Cooper.
Hänsch, F., and Gitirana, M. (2013). Product-service systems: a literature review on integrated products and services. Journal of Cleaner Production. DOI: https://10.1016/j.jclepro.2016.08.061
Kanda, Y., and Nakagami, Y. (2006). What is Product-Service Systems (PSS)? Review on PSS Researches and Relevant Policies. Institute for Global Environmental Strategies (IGES), 17.
Krippendorff, K. (2006). The semantic turn. Boca Ratón: Taylor and Francis Group.
Laperche, B., and Picard, F. (2013). Environmental constraints, ProductService Systems development and impacts on innovation management: learning from manufacturing firms in the French context. Journal of Cleaner Production, 53, 118-128. DOI: https://10.1016/j.jclepro.2013.03.047
Manzini, E. (2003). Product-Service Systems and Sustainability. Milán: Interdepartmental Research Centre Innovation for the Environmental Sustainability (CIR.IS).
Manzini, E. (2004). Solution oriented partnership. Bedfordshire, UK: Granfield University.
Manzini, E. (2006). Design, ethics and sustainability. Milán: Politecnico di Milano.
Margolin, V. (1995). The idea of design. Cambridge-Massachusetts, Londres: The MIT Press.
Margolin, V. (2005). Las políticas de lo artificial. Chicago: The University of Chicago Press.
Mont, O. (2002). Clarifying the concept of product service system. J Cleaner Production, 237-245. DOI: https://10.1016/S0959-6526(01)00039-7
ONU. (25 de septiembre de 2015). Transformar nuestro mundo: la Agenda 2030 para el Desarrollo Sostenible. Resolución aprobada por la Asamblea General el 25 de septiembre de 2015.
Pezzotta, G., Cavalieri, S., and Shimomura, Y. (2013). A service engineering framework to design and configure Product-Service Systems. 11th IFAC Workshop on Intelligent Manufacturing Systems, 22-24. DOI: https://10.13140/RG.2.1.4983.0247
PNUMA & WWF. (1991). Cuidar la Tierra. Estrategia para el futuro de la vida.
Reim, W., Parida, V., and Örtqvist, D. (2015). Product-Service Systems (PSS) business models and tactics: a systematic literature review. Journal of Cleaner Production, 61-75. DOI: https://10.1016/j.jclepro.2014.07.003
Rocchi, S. (2005). Enhancing sustainable innovation by design. Rotterdam: Erasmus University Rotterdam.
Schenkl, S., Rösch, C., and Mörtl, M. (2014). Literature study on factors influencing the market acceptance of PSS. ScienceDirect, 98-103. DOI: https://10.1016/j.procir.2014.01.013
Sen, A. (2000). Desarrollo y libertad. Barcelona: Editorial Planeta.
Tsai, C.K., and Hsin, Y.M. (2010). Barrier analysis for product service system using interpretive structural model. Int J Adv Manuf Technol, 49: 407-417. DOI: https://10.1007/s00170-009-2399-7
Tukker, A. (2004). Eight types of product-service system: eight ways to sustainability? Business Strategy and the Environment, 246-260. DOI: https://10.1002/bse.414
Tukker, A. (2006). Product-services as a research field: past, present and future. Reflections from a decade of research. Journal of Cleaner Production, 14, 1552-1556. DOI: https://10.1016/j.jclepro.2006.01.022
Tukker, A. (2013). Product services for a resource-efficient and circular economy: a review. Journal of Cleaner Production, 1-16. DOI: https://10.1016/j.jclepro.2013.11.049
UNEP, U.N. (2002). Product-Service Systems and Sustainability. En Opportunities for Sustainable Solutions. París: UNEP, Division of Technology Industry and Economics, Production and Consumption Branch.
Vasantha, G., Rajkumar, R., Lelah, A., and Brissaud, D. (2012). A review of product-service systems design. Journal of Engineering Design, 635-659. DOI: https://10.1080/09544828.2011.639712
Vezzoli, C., and Ceschin, F. (2012). Why have “Sustainable Product-Service Systems” not been widely implemented? Journal of Cleaner Production, 288-290. DOI: https://10.1016/j.jclepro.2012.05.050
Vezzoli, C., and Manzini, E. (2008). Design for Environmental Sustainability. Milán: Politecnico di Milano.
Vezzoli, C., Ceschin, F., Diehl, J., and Kohtala, C. (2015). New Design Challenges to Widely Implement ’Sustainable Product-Service Systems. Journal of Cleaner Production, 1-19. DOI: https://10.1016/j.jclepro.2015.02.061
Vezzoli, C., Kohtala, C., and Srinivasan, A. (2014). Product-Service System Design. Sheffield, UK: Published by Greenleaf Publishing Limited. ISBN: 978-1906093-67-9
White, A., Stoughton, M., and Feng, L. (1999). Servicizing: The Quiet Transition to Extended Product Responsibility. Boston: Tellus Institute.
Yin, R.K. (2014). Case Study Research. Design and Methods. Washington, DC: Sage Publications.
Baines, T.S., Lightfoot, H., and Steve, E. (2007). State-of-the-art in product service-systems. Part B: Journal of Engineering Manufacture. 221. 1543-1552. 1-10. DOI: https://10.1243/09544054JEM858
Bartelmus, P. (1997). Sustainable Development Paradigm or Paranoia. Environment and Development Economics, 2, 1-9. DOI: https://10.1504/IJSD.2000.001537
Boada, A., and Mont, O. (2005). Desmaterialización de sistemas producto servicio, una estrategia diferente de negocios. Bogotá: Universidad Externado de Colombia. ISBN: 9789586169820
Boehm, M., and Oliver, T. (2013). Looking beyond the rim of one’s teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design. Journal of Cleaner Production, 245-260. DOI: https://10.1016/j.jclepro.2013.01.019
Bor, J. (1996). Ecodiseño y desarrollo sostenible. Revista de Coyuntura Económica, 2, 117-129. ISSN 0213-2273
Brezet, J. (2001). The Design of Eco-efficient Services. Design for Sustainability Program. Helsinki: Delft University of Technology.
Buchanan, R. (1992). Wicked Problems in Design Thinking. Design Issues, 5-21. DOI: https://10.2307/1511637
Buchanan, R. (2004). Dignidad y derechos humanos. Hacia un diseño centrado en lo humano. Encuadre. Revista de la Enseñanza del Diseño, 2 (3). México.
Buchanan, R., and Margolin, V. (1995). Discovering Design. Chicago: University of Chicago Press. ISBN-13: 978-0226078151
Catulli, M., Lindley, J., and Reed, N. (2013). What is Mine is not Yours: Further Insight on what Access-Based Consumption says about Consumers. Research in Consumer Behavior, 15, 185-208. DOI: https://10.1108/S0885-2111(2013)0000015012
Ceschin, F. (2013). Critical factors for implementing and diffusing sustainable. Journal of Cleaner Production 45, 74-88. DOI: https://10.1016/j.jclepro.2012.05.034.
Clayton, R., and Backhouse, C. (2011). Evaluating existing approaches to product-service system design: A comparison with industrial practice. Journal of Manufacturing Technology Management, 23 (3). DOI: https://10.1108/17410381211217371
Comisión Mundial para el Medio Ambiente y el Desarrollo de la ONU (1987). Informe Brundtland. Comisión Mundial para el Medio Ambiente y el Desarrollo de la ONU.
Forty, A. (1986). Objects of desire. Design and society since 1750. Londres: Thames & Hudson. ISBN-13: 978-0500274125
Glavic, P., and Lukman, R. (2007). Review of sustainability terms and their definitions. Journal of Cleaner Production 15, 1875-1885. https://doi.org/10.1016/j.jclepro.2006.12.006
Goedkoop, M. (1999). Product service systems ecological and economic basics. The Netherlands: Pricewaterhouse Cooper.
Hänsch, F., and Gitirana, M. (2013). Product-service systems: a literature review on integrated products and services. Journal of Cleaner Production. DOI: https://10.1016/j.jclepro.2016.08.061
Kanda, Y., and Nakagami, Y. (2006). What is Product-Service Systems (PSS)? Review on PSS Researches and Relevant Policies. Institute for Global Environmental Strategies (IGES), 17.
Krippendorff, K. (2006). The semantic turn. Boca Ratón: Taylor and Francis Group.
Laperche, B., and Picard, F. (2013). Environmental constraints, ProductService Systems development and impacts on innovation management: learning from manufacturing firms in the French context. Journal of Cleaner Production, 53, 118-128. DOI: https://10.1016/j.jclepro.2013.03.047
Manzini, E. (2003). Product-Service Systems and Sustainability. Milán: Interdepartmental Research Centre Innovation for the Environmental Sustainability (CIR.IS).
Manzini, E. (2004). Solution oriented partnership. Bedfordshire, UK: Granfield University.
Manzini, E. (2006). Design, ethics and sustainability. Milán: Politecnico di Milano.
Margolin, V. (1995). The idea of design. Cambridge-Massachusetts, Londres: The MIT Press.
Margolin, V. (2005). Las políticas de lo artificial. Chicago: The University of Chicago Press.
Mont, O. (2002). Clarifying the concept of product service system. J Cleaner Production, 237-245. DOI: https://10.1016/S0959-6526(01)00039-7
ONU. (25 de septiembre de 2015). Transformar nuestro mundo: la Agenda 2030 para el Desarrollo Sostenible. Resolución aprobada por la Asamblea General el 25 de septiembre de 2015.
Pezzotta, G., Cavalieri, S., and Shimomura, Y. (2013). A service engineering framework to design and configure Product-Service Systems. 11th IFAC Workshop on Intelligent Manufacturing Systems, 22-24. DOI: https://10.13140/RG.2.1.4983.0247
PNUMA & WWF. (1991). Cuidar la Tierra. Estrategia para el futuro de la vida.
Reim, W., Parida, V., and Örtqvist, D. (2015). Product-Service Systems (PSS) business models and tactics: a systematic literature review. Journal of Cleaner Production, 61-75. DOI: https://10.1016/j.jclepro.2014.07.003
Rocchi, S. (2005). Enhancing sustainable innovation by design. Rotterdam: Erasmus University Rotterdam.
Schenkl, S., Rösch, C., and Mörtl, M. (2014). Literature study on factors influencing the market acceptance of PSS. ScienceDirect, 98-103. DOI: https://10.1016/j.procir.2014.01.013
Sen, A. (2000). Desarrollo y libertad. Barcelona: Editorial Planeta.
Tsai, C.K., and Hsin, Y.M. (2010). Barrier analysis for product service system using interpretive structural model. Int J Adv Manuf Technol, 49: 407-417. DOI: https://10.1007/s00170-009-2399-7
Tukker, A. (2004). Eight types of product-service system: eight ways to sustainability? Business Strategy and the Environment, 246-260. DOI: https://10.1002/bse.414
Tukker, A. (2006). Product-services as a research field: past, present and future. Reflections from a decade of research. Journal of Cleaner Production, 14, 1552-1556. DOI: https://10.1016/j.jclepro.2006.01.022
Tukker, A. (2013). Product services for a resource-efficient and circular economy: a review. Journal of Cleaner Production, 1-16. DOI: https://10.1016/j.jclepro.2013.11.049
UNEP, U.N. (2002). Product-Service Systems and Sustainability. En Opportunities for Sustainable Solutions. París: UNEP, Division of Technology Industry and Economics, Production and Consumption Branch.
Vasantha, G., Rajkumar, R., Lelah, A., and Brissaud, D. (2012). A review of product-service systems design. Journal of Engineering Design, 635-659. DOI: https://10.1080/09544828.2011.639712
Vezzoli, C., and Ceschin, F. (2012). Why have “Sustainable Product-Service Systems” not been widely implemented? Journal of Cleaner Production, 288-290. DOI: https://10.1016/j.jclepro.2012.05.050
Vezzoli, C., and Manzini, E. (2008). Design for Environmental Sustainability. Milán: Politecnico di Milano.
Vezzoli, C., Ceschin, F., Diehl, J., and Kohtala, C. (2015). New Design Challenges to Widely Implement ’Sustainable Product-Service Systems. Journal of Cleaner Production, 1-19. DOI: https://10.1016/j.jclepro.2015.02.061
Vezzoli, C., Kohtala, C., and Srinivasan, A. (2014). Product-Service System Design. Sheffield, UK: Published by Greenleaf Publishing Limited. ISBN: 978-1906093-67-9
White, A., Stoughton, M., and Feng, L. (1999). Servicizing: The Quiet Transition to Extended Product Responsibility. Boston: Tellus Institute.
Yin, R.K. (2014). Case Study Research. Design and Methods. Washington, DC: Sage Publications.
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