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Araujo, L. de C. S. M., & Pereira Ribeiro, S. M. (2026). Os Dilemas Éticos do Serviço Social numa Perspectiva Internacional. Uma revisão integrativa. Eleuthera, 28(2), 237–255. https://doi.org/10.17151/eleu.2026.28.2.11
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Este estudo propõe uma reflexão sobre alguns dilemas éticos no exercício profissional do Serviço Social, através de uma revisão bibliográfica integrativa (2020–2024), partindo de um enquadramento teórico que posiciona a ética profissional enquanto componente essencial do projeto ético-político do Serviço Social. A investigação considerou 5.126 artigos nas bases de dados SciELO, PubMed, Science Direct, DOAJ, ERIC e SSRN, tendo sido selecionados 9 estudos que se enquadram nos critérios de inclusão definidos. Os resultados organizam-se em quatro categorias: a formação pedagógica dos assistentes sociais para o enfrentamento de dilemas éticos; o uso de ferramentas de regulação social como estratégias de intervenção; os impactos das novas tecnologias e das questões sociais emergentes; e os dilemas éticos frequentes na prática profissional em articulação com os códigos de ética. Conclui-se que os dilemas éticos enfrentados pelos assistentes sociais são multifacetados e atravessados por fatoresestruturais, políticos e culturais.
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Referências
Addams, J. (1912). Twenty years at Hull-House. New York: Macmillan. https://digital.library.upenn.edu/women/addams/hullhouse/hullhouse.html
Amable, B. (2011). Morals and politics in the ideology of neo-liberalism. Socio-Economic Review, 9(1), 3–30. https://doi.org/10.1093/ser/mwq015
APSS. (2018). Código deontológico dos Assistentes Sociais em Portugal. Lisboa: APSS. http://surl.li/engpq
Banks, S. (2012). Ethics and values in social work. Basingstoke: Palgrave Macmillan.
Barboza, D. R., & Freire, S. M. (2006). O serviço social crítico no atual contexto de redemocratização da América Latina. Revista Katálysis, 9(2), 145–154. https://doi.org/10.1590/S1414-49802006000200010
Bajjaly, S., & Saunders, L. (2023). Teaching soft skills competencies in US social work programs. Journal of Teaching in Social Work, 43(2), 193–210. https://doi.org/10.1080/08841233.2023.2176403
Bosanquet, H. (1914). Social work in England - 1869 to 1912: A history of the Charity Organisation. London: Methuen. https://wellcomecollection.org/works/yzsx8yse
Carvalho, M. I., Teles, H., & García, A. P. (2021). Reflexões sobre a confidencialidade como ética na prática profissional dos assistentes sociais. Revista Temas Sociais, (1), 49–66. https://doi.org/10.53809/2021-01-TS-n.1-49-66
CFESS - Conselho Federal de Serviço Social. (2019). Código de ética do/a assistente social e Lei 8.662/93 – Edição trilíngue [10ª ed. revista e atualizada]. Brasília, DF: CFESS. https://www.cfess.org.br/arquivos/2019CfessCEP-Trilingue-Site.pdf
Chatzifotiou, S., & Papouli, E. (2022). Social workers dealing with ethical dilemmas in the course of their professional work: The Greek experience. British Journal of Social Work, 52(8), 4795–4814. https://doi.org/10.1093/bjsw/bcac084
Davis, N. (2024). Regulation of social work practice in the United States, United Kingdom, and European economic area: A perspective on governance. International Journal on Social and Education Sciences, 6(1), 103–116. https://doi.org/10.46328/ijonses.628
Dickens, J. (2008). Welfare, law and managerialism: Inter-discursivity and inter-professional practice in child care social work. Journal of Social Work, 8(4), 373–391. https://doi.org/10.1177/1468017307084735
Esping-Andersen, G. (1990). The three worlds of welfare capitalism. Princeton: Princeton University Press.
Fook, J. (2002). Social work: Critical theory and practice. London : Sage.
Garcés, R., & Serna, V. (2021). Revivir para vivir la experiencia: dilemas éticos y emociones políticas que se presentan en el trabajo social, en los procesos de restablecimiento de derechos de los niños, niñas y adolescentes. Revista Gestión de las Personas y Tecnología, 14(41), 20–43. https://dx.doi.org/10.35588/gpt.v14i41.5064
George, E., & Ekoh, P. (2020). Social workers’ perception of practice with lesbians, gays and bisexuals (LGBs) in Nigeria. Journal of Comparative Social Work, 15(2), 56–78. https://doi.org/10.31265/jcsw.v15i2.306
Guttmann, D. (2006). Ethics in social work: A context of caring (1st ed.). New York: Routledge. https://doi.org/10.4324/9780203725900
Harms, L., & Connolly, M. (2019). Social work: From theory to practice (3ª ed.). Cambridge University Press. https://doi.org/10.1017/9781108567961
Healy, K. (2009). A case of mistaken identity: The social welfare professions and New Public Management. Journal of Social Work, 9(4), 401–417. https://doi.org/10.1177/1440783309346476
Healy, L. M. (2007). Universalism and cultural relativism in social work ethics. International Social Work, 50(1), 11–26. https://doi.org/10.1177/0020872807071479
Heffernan, K. (2006). Social work, new public management and the language of “service user.” The British Journal of Social Work, 36(1), 139–147. http://www.jstor.org/stable/23720871
Hepworth, D. H., Rooney, R. H., Rooney, G. D., Strom-Gottfried, K., & Larsen, J. (2010). Direct social work practice: Theory and skills (8ª ed.). Brooks/Cole.
Hugman, R. (2003). Professional ethics in social work: Living with the legacy. Australian Social Work, 56(1), 5–15. https://doi.org/10.1046/j.0312-407X.2003.00051.x
Iamamoto, M. V. (2008). Serviço social em tempo de capital fetiche: Trabalho e questão social. São Paulo: Cortez.
IFSW/IASSW. (2018). Global definition of social work e Global Social Work Ethics Statement. https://www.ifsw.org/global-social-work-statement-of-ethical-principles/
Koskinen, R., Helminen, K., Koski, A., Malkavaara, M., Sanerma, P., & Sihvo, P. (2022). Modus operandi for ethical action in social and health care in the era of digitalisation.Finnish Journal of EHealth and EWelfare, 14(4), 405–417. https://doi.org/10.23996/fjhw.113414
Lipsky, M. (2010). Street-level bureaucracy: Dilemmas of the individual in public services. New York: Russell Sage Foundation.
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
McAuliffe, D., & Sudbery, J. (2005). ‘Who do I tell?’: Support and consultation in cases of ethical conflict. Journal of Social Work, 5(1), 21–43. https://doi.org/10.1177/1468017305051362
NASW. (2021). Code of ethics. Washington: NASW Press. https://www.socialworkers.org/About/Ethics/Code-of-Ethics/Code-of-Ethics-English
Netto, J. P. (1999). A construção do projeto ético-político do Serviço Social frente à crise contemporânea (Módulo 1, Capacitação em Serviço Social e Política Social). CFESS/ABEPSS/CEAD/UnB. https://www.abepss.org.br/arquivos/anexos/a-construcao-doprojeto-eticopolitico-do-servico-social-201608060411147630190.pdf
Parton, N. (2014). The politics of child protection: Contemporary developments and future directions. Basingstoke: Palgrave Macmillan.
Payne, M. (2022). Por qué los valores del trabajo social son esenciales para la práctica. In Consejo General del Trabajo Social (Eds.), IV Congreso Estatal y II Iberoamericano del Trabajo Social (pp. 81–99). Madrid: Consejo General del Trabajo Social. https://www.cgtrabajosocial.es/files/63b2bf3765fe7/libro_ponencias_final.pdf
Perumal, N., & Tanga, P. (2020). “It doesn’t matter how many (cases) you got, if you love the job, you can manage everything”: Management strategies utilised by frontline social workers. Social Work/Maatskaplike Werk, 56(3), 250. https://doi.org/10.15270/56-4-855
Petersen, L., & Nkomo, T. (2022). Pedagogical dilemmas for social work in academia. Social Work/Maatskaplike Werk, 58(1), 101. https://doi.org/10.15270/58-1-990
Porcelli, A. (2020). La inteligencia artificial y la robótica: sus dilemas sociales, éticos y jurídicos. Derecho Global. Estudios sobre Derecho y Justicia, 6(16), 49–105. https://doi.org/10.32870/dgedj.v6i16.286
Rawls, J. (1971). A theory of justice. Cambridge: Harvard University Press.
Reamer, F. (1982). Conflicts of professional duty in social work. Social Casework, 63(10), 579–585. https://doi.org/10.1177/104438948206301001
Reamer, F. G. (2018). Social work values and ethics. New York: Columbia University Press.
Richmond, M. (1917). Social diagnosis. New York: Russell Sage Foundation. https://www.historyofsocialwork.org/PDFs/1917,%20Richmond,%20Social%20Diagnosis%20
OCR%20C.pdf
Rogers, M., & Brown, C. (2023). Critical ethical reflexivity (CER) in feminist narrative inquiry: Reflections from cis researchers doing social work research with trans and nonbinary people. International Journal of Social Research Methodology, 27(4), 447–461. https://doi.org/10.1080/13645579.2023.2187007
Sahin, A., Ozdemir, Y., Atak, I., & Artan, T. (2023). Evaluating the attitudes of social workers towards ethical dilemmas in Turkey. Archives of Health Science and Research, 10(3), 181–185. https://archhealthscires.org/Content/files/sayilar/32/181-185.pdf
Silvestre, M. (2018). Toma de decisiones éticas en el trabajo social comunitario: una aproximación desde la bioética. Documentos de Trabajo Social, 61, 81–101. https://www.trabajosocialmalaga.org/wp-content/uploads/2019/11/61_4.pdf
Teixeira, J. B., & Braz, M. (2009). O projeto ético-político do Serviço Social. In CFESS/CRESS (Org.), Serviço Social: Direitos sociais e competências profissionais (pp. 185-200). Brasília: CFESS.
Tronto, J. (1993). Moral boundaries: A political argument for an ethic of care. New York: Routledge.
Whittemore, R., & Knafl, K. (2005). The integrative review: Updated methodology. Journal of Advanced Nursing, 52(5), 546–553. https://doi.org/10.1111/j.1365-2648.2005.03621.x
Wright, P., Szeto, W. F., & Cheng, T. W. (2002). Guanxi and professional conduct in China: A management development perspective. International Journal of Human Resource Management, 13(1), 156–182. https://doi.org/10.1080/09585190110083839
Amable, B. (2011). Morals and politics in the ideology of neo-liberalism. Socio-Economic Review, 9(1), 3–30. https://doi.org/10.1093/ser/mwq015
APSS. (2018). Código deontológico dos Assistentes Sociais em Portugal. Lisboa: APSS. http://surl.li/engpq
Banks, S. (2012). Ethics and values in social work. Basingstoke: Palgrave Macmillan.
Barboza, D. R., & Freire, S. M. (2006). O serviço social crítico no atual contexto de redemocratização da América Latina. Revista Katálysis, 9(2), 145–154. https://doi.org/10.1590/S1414-49802006000200010
Bajjaly, S., & Saunders, L. (2023). Teaching soft skills competencies in US social work programs. Journal of Teaching in Social Work, 43(2), 193–210. https://doi.org/10.1080/08841233.2023.2176403
Bosanquet, H. (1914). Social work in England - 1869 to 1912: A history of the Charity Organisation. London: Methuen. https://wellcomecollection.org/works/yzsx8yse
Carvalho, M. I., Teles, H., & García, A. P. (2021). Reflexões sobre a confidencialidade como ética na prática profissional dos assistentes sociais. Revista Temas Sociais, (1), 49–66. https://doi.org/10.53809/2021-01-TS-n.1-49-66
CFESS - Conselho Federal de Serviço Social. (2019). Código de ética do/a assistente social e Lei 8.662/93 – Edição trilíngue [10ª ed. revista e atualizada]. Brasília, DF: CFESS. https://www.cfess.org.br/arquivos/2019CfessCEP-Trilingue-Site.pdf
Chatzifotiou, S., & Papouli, E. (2022). Social workers dealing with ethical dilemmas in the course of their professional work: The Greek experience. British Journal of Social Work, 52(8), 4795–4814. https://doi.org/10.1093/bjsw/bcac084
Davis, N. (2024). Regulation of social work practice in the United States, United Kingdom, and European economic area: A perspective on governance. International Journal on Social and Education Sciences, 6(1), 103–116. https://doi.org/10.46328/ijonses.628
Dickens, J. (2008). Welfare, law and managerialism: Inter-discursivity and inter-professional practice in child care social work. Journal of Social Work, 8(4), 373–391. https://doi.org/10.1177/1468017307084735
Esping-Andersen, G. (1990). The three worlds of welfare capitalism. Princeton: Princeton University Press.
Fook, J. (2002). Social work: Critical theory and practice. London : Sage.
Garcés, R., & Serna, V. (2021). Revivir para vivir la experiencia: dilemas éticos y emociones políticas que se presentan en el trabajo social, en los procesos de restablecimiento de derechos de los niños, niñas y adolescentes. Revista Gestión de las Personas y Tecnología, 14(41), 20–43. https://dx.doi.org/10.35588/gpt.v14i41.5064
George, E., & Ekoh, P. (2020). Social workers’ perception of practice with lesbians, gays and bisexuals (LGBs) in Nigeria. Journal of Comparative Social Work, 15(2), 56–78. https://doi.org/10.31265/jcsw.v15i2.306
Guttmann, D. (2006). Ethics in social work: A context of caring (1st ed.). New York: Routledge. https://doi.org/10.4324/9780203725900
Harms, L., & Connolly, M. (2019). Social work: From theory to practice (3ª ed.). Cambridge University Press. https://doi.org/10.1017/9781108567961
Healy, K. (2009). A case of mistaken identity: The social welfare professions and New Public Management. Journal of Social Work, 9(4), 401–417. https://doi.org/10.1177/1440783309346476
Healy, L. M. (2007). Universalism and cultural relativism in social work ethics. International Social Work, 50(1), 11–26. https://doi.org/10.1177/0020872807071479
Heffernan, K. (2006). Social work, new public management and the language of “service user.” The British Journal of Social Work, 36(1), 139–147. http://www.jstor.org/stable/23720871
Hepworth, D. H., Rooney, R. H., Rooney, G. D., Strom-Gottfried, K., & Larsen, J. (2010). Direct social work practice: Theory and skills (8ª ed.). Brooks/Cole.
Hugman, R. (2003). Professional ethics in social work: Living with the legacy. Australian Social Work, 56(1), 5–15. https://doi.org/10.1046/j.0312-407X.2003.00051.x
Iamamoto, M. V. (2008). Serviço social em tempo de capital fetiche: Trabalho e questão social. São Paulo: Cortez.
IFSW/IASSW. (2018). Global definition of social work e Global Social Work Ethics Statement. https://www.ifsw.org/global-social-work-statement-of-ethical-principles/
Koskinen, R., Helminen, K., Koski, A., Malkavaara, M., Sanerma, P., & Sihvo, P. (2022). Modus operandi for ethical action in social and health care in the era of digitalisation.Finnish Journal of EHealth and EWelfare, 14(4), 405–417. https://doi.org/10.23996/fjhw.113414
Lipsky, M. (2010). Street-level bureaucracy: Dilemmas of the individual in public services. New York: Russell Sage Foundation.
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
McAuliffe, D., & Sudbery, J. (2005). ‘Who do I tell?’: Support and consultation in cases of ethical conflict. Journal of Social Work, 5(1), 21–43. https://doi.org/10.1177/1468017305051362
NASW. (2021). Code of ethics. Washington: NASW Press. https://www.socialworkers.org/About/Ethics/Code-of-Ethics/Code-of-Ethics-English
Netto, J. P. (1999). A construção do projeto ético-político do Serviço Social frente à crise contemporânea (Módulo 1, Capacitação em Serviço Social e Política Social). CFESS/ABEPSS/CEAD/UnB. https://www.abepss.org.br/arquivos/anexos/a-construcao-doprojeto-eticopolitico-do-servico-social-201608060411147630190.pdf
Parton, N. (2014). The politics of child protection: Contemporary developments and future directions. Basingstoke: Palgrave Macmillan.
Payne, M. (2022). Por qué los valores del trabajo social son esenciales para la práctica. In Consejo General del Trabajo Social (Eds.), IV Congreso Estatal y II Iberoamericano del Trabajo Social (pp. 81–99). Madrid: Consejo General del Trabajo Social. https://www.cgtrabajosocial.es/files/63b2bf3765fe7/libro_ponencias_final.pdf
Perumal, N., & Tanga, P. (2020). “It doesn’t matter how many (cases) you got, if you love the job, you can manage everything”: Management strategies utilised by frontline social workers. Social Work/Maatskaplike Werk, 56(3), 250. https://doi.org/10.15270/56-4-855
Petersen, L., & Nkomo, T. (2022). Pedagogical dilemmas for social work in academia. Social Work/Maatskaplike Werk, 58(1), 101. https://doi.org/10.15270/58-1-990
Porcelli, A. (2020). La inteligencia artificial y la robótica: sus dilemas sociales, éticos y jurídicos. Derecho Global. Estudios sobre Derecho y Justicia, 6(16), 49–105. https://doi.org/10.32870/dgedj.v6i16.286
Rawls, J. (1971). A theory of justice. Cambridge: Harvard University Press.
Reamer, F. (1982). Conflicts of professional duty in social work. Social Casework, 63(10), 579–585. https://doi.org/10.1177/104438948206301001
Reamer, F. G. (2018). Social work values and ethics. New York: Columbia University Press.
Richmond, M. (1917). Social diagnosis. New York: Russell Sage Foundation. https://www.historyofsocialwork.org/PDFs/1917,%20Richmond,%20Social%20Diagnosis%20
OCR%20C.pdf
Rogers, M., & Brown, C. (2023). Critical ethical reflexivity (CER) in feminist narrative inquiry: Reflections from cis researchers doing social work research with trans and nonbinary people. International Journal of Social Research Methodology, 27(4), 447–461. https://doi.org/10.1080/13645579.2023.2187007
Sahin, A., Ozdemir, Y., Atak, I., & Artan, T. (2023). Evaluating the attitudes of social workers towards ethical dilemmas in Turkey. Archives of Health Science and Research, 10(3), 181–185. https://archhealthscires.org/Content/files/sayilar/32/181-185.pdf
Silvestre, M. (2018). Toma de decisiones éticas en el trabajo social comunitario: una aproximación desde la bioética. Documentos de Trabajo Social, 61, 81–101. https://www.trabajosocialmalaga.org/wp-content/uploads/2019/11/61_4.pdf
Teixeira, J. B., & Braz, M. (2009). O projeto ético-político do Serviço Social. In CFESS/CRESS (Org.), Serviço Social: Direitos sociais e competências profissionais (pp. 185-200). Brasília: CFESS.
Tronto, J. (1993). Moral boundaries: A political argument for an ethic of care. New York: Routledge.
Whittemore, R., & Knafl, K. (2005). The integrative review: Updated methodology. Journal of Advanced Nursing, 52(5), 546–553. https://doi.org/10.1111/j.1365-2648.2005.03621.x
Wright, P., Szeto, W. F., & Cheng, T. W. (2002). Guanxi and professional conduct in China: A management development perspective. International Journal of Human Resource Management, 13(1), 156–182. https://doi.org/10.1080/09585190110083839
