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Publication Date: 2016-01-01
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Camargo Ramírez MI, Fajardo Peña MT, García Rueda A. Nursing assistance in family planning. Hacia Promoc. Salud [Internet]. 2016 Jan. 1 [cited 2024 Nov. 21];21(1):77-90. Available from: https://revistasojs.ucaldas.edu.co/index.php/hacialapromociondelasalud/article/view/3889
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Abstract
Objective: To determine the quality of care provided to patients by the nursing staff to users and their satisfaction with the assistance. Method: quantitative study with descriptive scope and transversal design with 345 users above the age of 14 conducted from October 2013 to June 2014 in a first level health care institution in the city of Bucaramanga. Results: Minimum age 14 years old; 63.19% (n=218) of participants live in cohabitation; age of first sexual intercourse 12 years old and maximum age 25 years old. In the 25.8% (n = 89) of cases privacy was not guaranteed; the 87.54% (n = 302) of the doctor's offices did not have restrooms for the patients to use. The patients were not greeted nor referred to by their names, in 3.77% (n = 13) and in 14.78% (n = 51) of the cases respectively. In the 11.59% (n = 40) of the cases the procedure was not explained before it was carried out and in more than 90% of the cases there was no advice on sexual and reproductive rights provided to the patient. A 50.43% (n = 174) of the users felt well treated; a 99.66% (n = 344) rated the advice provided from good to excellent; a 52.46% (n = 181) of the users qualified the care received as good; 97.97% (n = 338) of the patients would recommend the institution to others and 99.13% (n = 342) would return to the institution. Conclusion: users generally refer good quality to the care provided. It is necessary to promote sexual and reproductive rights during the medical consultation of the program.
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References
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14. Jain AK, Ramarao S, Kim J, Costello M. Evaluation of an intervention to improve quality of care in family planning programme in the philippines. J Biosoc Sci [internet]. 2012, [acceso 18 Feb 2014]; 44(1), 27-41. Disponible en: http://search.proquest.com/?accountid=29068
15. Tangmunkongvorakul A, Banwell C, Carmichael G, Utomo ID, Seubsman S, Kelly M, et al. Use and perceptions of sexual and reproductive health services among northern thai adolescents. Southeast Asian J Trop Med Public Health [internet]. 2012 [acceso 20 Feb 2014]; 43(2):479-500. Disponible en: http://search.proquest.com/?accountid=29068
16. Lindberg C, Lewis-Spruill C, Crownover R. Barriers to sexual and reproductive health care: urban male adolescents speak out. Issues Compr Pediatr Nurs [Internet]. 2006, Apr, [acceso 19 Feb 2014]; 29(2): 73-88. Available from: MEDLINE Complete. Disponible en: https://www.researchgate.net/journal/0146-0862_Issues_in_Comprehensive_Pediatric_Nursing
17. Kennedy EC, Bulu S, Harris J, Humphreys D, Malverus J, Gray NJ. "Be kind to young people so they feel at home": a qualitative study of adolescents' and service providers' perceptions of youth-friendly sexual and reproductive health services in Vanuatu. BMC Health Serv Res [internet] 2013 [acceso 20 Feb 2014]; 13:455. Disponible en: http://search.proquest.com/?accountid=29068
18. Eryilmaz G. The evaluation of family planning services given in Erzurum mother-child health and family planning centerin Eastern Turkey. Eur J Contracept Reprod Health Care [Internet]. 2006, Junio, [acceso 18 Feb 2014]; 11(2): 146-150. Available from: Academic Search Complete. Disponible en: http://www.tandfonline.com/toc/iejc20/current
19. Tafese F, Woldie M, Megerssa B. Quality of family planning services in primary health centers of Jimma Zone, Southwest Ethiopia. Ethiop J Health Sci [internet]. 2013 [acceso 18 Feb 2014]; 23(3):245-54. Disponible en: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3847534/pdf/EJHS2303-0245.pdf
20. Khalaf I, Moghli F, Froelicher E. Youth-friendly reproductive health services in Jordan from the perspective of the youth: a descriptive qualitative study. Scand J Caring Sci [Internet]. 2010, June, [citado 19 Feb 2014]; 24(2): 321-331. Available from: Academic Search Complete. Disponible en: http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1471-6712
21. Williams T, Schutt-Ainé J, Cuca Y. Evaluación de la calidad de los servicios de planificación familiar a través de encuestas de satisfacción de clientes. Perspect Int Planif Fam [internet]. 2011 [acceso Feb 20, 2014]: 14-23. Disponible en: https://www.guttmacher.org/pubs/journals/2701401S.pdf
22. Kim YM, Kols A, Putjuk F, Heerey M, Rinehart W, Elwyn G, et al. Participation by clients and nurse midwives in family planning decision making in Indonesia. Patient Educ Couns [internet]. July 2003 [acceso 18 Feb 2014]; 50(3): 295-302. Disponible en: http://ac.els-cdn.com/S0738399103000533/1-s2.0-S0738399103000533-main.pdf?_tid=2b95363e-98b1-11e3-9b74-00000aab0f27&acdnat=1392737426_0d1f850d57c945d43fb564bc35251efc
23. Kim YM, Putjuk F, Basuki E, Kols A. Increasing patient participation in reproductive health consultations: an evaluation of "Smart Patient" coaching in Indonesia. Patient Educ Couns [internet]. 2003, [acceso 18 Feb 2014]; 50(2): 113-122. Disponible en: http://ac.els-cdn.com/S0738399102001933/1-s2.0-S0738399102001933-main.pdf?_tid=75746702-98b1-11e3-bbec-00000aab0f02&acdnat=1392737549_80a782fee7cf46b71fa4d293adcb3100
24. Hong R, Mishra V, Fronczak N. Impact of a quality improvement programme on family planning services in Egypt. East Mediterr Health J [Internet]. 2011, Jan [acceso 18 Feb 2014]; 17(1): 4-10. Available from: MEDLINE Complete. Disponible en: http://www.emro.who.int/emh-journal/eastern-mediterranean-health-journal/home.html
25. Agampodi SB, Agampodi TC, Ukd P. Adolescents perception of reproductive health care services in Sri Lanka. BMC Health Serv Res [internet]. June 2008 [acceso 20 Feb, 2014]: 1-8. Disponible en: http://www.biomedcentral.com/content/pdf/1472-6963-8-98.pdf
26. Mbeba RM, Mkuye MS, Magemba GE, Yotham WL, Mellah AO, Mkuwa SB. Barriers to sexual reproductive health services and rights among young people in Mtwara district, Tanzania: a qualitative study. Pan Afr Med J [internet]. 2012 [Citado 20 Feb 2014]; 13(1):1-6. Disponible en red: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3589247/pdf/PAMJ-SUPP-13-1-13.pdf
27. Motevallizadeh S, Afzali H, Larijani B. Observing principles of medical ethics during family planning services at Tehran urban healthcare centers in 2007. Iranian J Reprod Med [Internet]. 2011, Spring 2011, [acceso 19 Feb 2014]; 9(2): 77-82. Available from: Academic Search Complete. Disponible en: https://www.ncbi.nlm.nih.gov/pmc/journals/2335/
28. Becker D, Klassen A, Koenig M, LaVeist T, Sonenstein F, Tsui A. Women's perspectives on family planning service quality: an exploration of differences by race, ethnicity and language. Perspect Sex Reprod Health [Internet]. 2009, Sep, [acceso 18 Feb 18 2014]; 41(3): 158-165. Available from: CINAHL Plus with Full Text. Disponible en: http://onlinelibrary.wiley.com/journal/10.1111/%28ISSN%291931-2393
29. Ramezankhani A, Ghanbari S, Mohammadi G, Mehrabi Y. Family planning services: an implementation of the service quality gaps model. Healthmed [Internet]. 2012 [acceso 18 Feb 2014]; 6(12): 4160-4169. Available from: Academic Search Complete Disponible en: http://healthmed.ba/
30. Pacheco C, Latorre C, Enríquez C, Guevara E. Los derechos sexuales y reproductivos: estudio de caso de unidades de prestación de servicios. Gerencia y políticas de salud [Internet] 2006 [acceso 25 Abr 2016]; 5 (10): 104. Disponible en: http://www.redalyc.org/pdf/545/54551005.pdf
31. Letaief M, Ben Hmida A, Mouloud B, Essabbeh B, Ben Aissa R, Gueddana N. Implementing a quality improvement programme in a family planning centre in Monastir, Tunisia. East Mediterr Health J [Internet]. 2008, May [acceso 18 Feb 2014]; 14(3): 615-627. Available from: MEDLINE Complete Disponible en: http://www.emro.who.int/emh-journal/eastern-mediterranean-health-journal/home.html
32. Ministerio de Salud y Protección Social. Plan Decenal de Salud Pública 2012-2021 [Internet]. 2013 [citado 18 Feb 2014]: 1-237. Disponible en: https://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20-%20Documento%20en%20consulta%20para%20aprobaci%C3%B3n.pdf
2. Ayuso D, Grande R. La gestión de enfermería y los servicios generales en las organizaciones sanitarias. España: Ediciones Díaz de Santos; 2006.
3. Ortega MC, Suárez MA. Manual de evaluación de la calidad del servicio de enfermería. Estrategias para su aplicación. 2ª ed. México: Editorial Médica Panamericana; 2009.
4. Dean AG, Sullivan KM, Soe MM. OpenEpi: Open Source Epidemiologic Statistics for Public Health. [Versión. www.OpenEpi.com] 2013 [actualizado 4 May 2013; accedido 10 Jul 2013]. Disponible en: URL: http://www.openepi.com/Menu/OE_Menu.htm
5. Ministerio de la Protección Social, República de Colombia. Dirección general de Salud Pública. Fondo de Población de las Naciones Unidas -UNFPA- Colombia. Servicios de salud amigables para adolescentes y jóvenes. Un modelo para adecuar las respuestas de los servicios de salud a las necesidades de adolescentes y jóvenes de Colombia [Internet]. 2ª ed. Bogotá; 2008 [acceso 22 Abr 2014]: 111. Disponible en: https://www.minsalud.gov.co/sites/rid/Lists/BibliotecaDigital/RIDE/VS/PP/Modelo-de-servicios-de-salud-amigables-para-adolescentes-y-jovenes.pdf
6. Mohammad-Alizadeh S, Wahlström R, Vahidi R, Nikniaz A, Marions L, Johansson A. Barriers to high-quality primary reproductive health services in an urban area of Iran: views of public health providers. Midwifery [Internet]. December 2009 [acceso 18 Feb 2014]; 25(6):721-730. Disponible en: http://ac.els-cdn.com/S0266613808000053/1-s2.0-S0266613808000053-main.pdf?_tid=b06c7af0-98a4-11e3-9192-00000aab0f6c&acdnat=1392732065_78345166b76cc880e2f4f6552ccbcbc8
7. Sannisto T, Saaristo V, Ståhl T, Mattila K, Kosunen E. Quality of the contraceptive service structure: a pilot study in Finnish health centre organisations Eur J Contracept Reprod Health Care [Internet]. 2010 [citado 18 Feb 2014]; 15(4): 243-254. Available from: MEDLINE Complete. Disponible en: http://www.tandfonline.com/toc/iejc20/current
8. Lin Y, Franco LM. Evaluación de la calidad de los servicios de planificación familiar a nivel de establemiento en Malawi. Estudio de caso del proyecto de garantía de calidad. Publicado para la agencia para el desarrollo internacional de los EE.UU (USAID) por el proyecto de garantía de calidad (Quality Assurance Project). Bethesda, Maryland, EE.UU [internet]. 2000 [acceso Feb 19 2014]: 1-15. Disponible en: http://www.urc-chs.com/sites/default/files/MalawiSPANISHAssesstheQofFacilityLevelFamPlanSvs_0.pdf
9. Majlessi F, Banaem LM, Shariat M. Client and Health Workers Perceptions on Family Planning Services. Iran Red Crescent Med J [internet]. 2011 [acceso Feb 19, 2014]; 13(7):469-474. Disponible en: http://ircmj.com/1813.fulltext
10. Agudelo B., M. Barreras para la planificación familiar en contextos marginales del Distrito Federal de Ciudad de México: visión de los proveedores de salud. Rev Fac Nac Salud Pública [internet]. 2009 [citado 19 Feb 2014]; 27 (2): 174. Disponible en: http://www.scielo.org.co/pdf/rfnsp/v27n2/v27n2a08.pdf
11. Valencia C, Canaval G, Molina A, Caicedo H, Serrano L, Echeverri J, et al. Servicios amigables para jóvenes: construcción conjunta entre jóvenes y funcionarios. (Spanish). Colombia Médica [Internet]. 2010, Jan, [acceso Feb 19, 2014]; 41(1): 26-34. Available from: Academic Search Complete. Disponible en: http://colombiamedica.univalle.edu.co/
12. Mohammad-Alizadeh S, Marions L, Vahidi R, Nikniaz A, Johansson A, Wahlström R. Quality of family planning services at primary care facilities in an urban area of East Azerbaijan, Iran. Eur J Contracept Reprod Health Care [Internet]. 2007, Dic, [citado Feb 18 2014]; 12(4): 326-334. Available from: MEDLINE Complete. Disponible en: http://www.tandfonline.com/toc/iejc20/current
13. Nanbakhsh H, Salarilak S, Islamloo F, Aglemand S. Assessment of women's satisfaction with reproductive health services in Urmia University of Medical Sciences. East Mediterr Health J [Internet]. 2008, May, [acceso Feb 19 2014]; 14(3): 605-614. Available from: MEDLINE Complete. Disponible en: http://www.emro.who.int/emh-journal/eastern-mediterranean-health-journal/home.html
14. Jain AK, Ramarao S, Kim J, Costello M. Evaluation of an intervention to improve quality of care in family planning programme in the philippines. J Biosoc Sci [internet]. 2012, [acceso 18 Feb 2014]; 44(1), 27-41. Disponible en: http://search.proquest.com/?accountid=29068
15. Tangmunkongvorakul A, Banwell C, Carmichael G, Utomo ID, Seubsman S, Kelly M, et al. Use and perceptions of sexual and reproductive health services among northern thai adolescents. Southeast Asian J Trop Med Public Health [internet]. 2012 [acceso 20 Feb 2014]; 43(2):479-500. Disponible en: http://search.proquest.com/?accountid=29068
16. Lindberg C, Lewis-Spruill C, Crownover R. Barriers to sexual and reproductive health care: urban male adolescents speak out. Issues Compr Pediatr Nurs [Internet]. 2006, Apr, [acceso 19 Feb 2014]; 29(2): 73-88. Available from: MEDLINE Complete. Disponible en: https://www.researchgate.net/journal/0146-0862_Issues_in_Comprehensive_Pediatric_Nursing
17. Kennedy EC, Bulu S, Harris J, Humphreys D, Malverus J, Gray NJ. "Be kind to young people so they feel at home": a qualitative study of adolescents' and service providers' perceptions of youth-friendly sexual and reproductive health services in Vanuatu. BMC Health Serv Res [internet] 2013 [acceso 20 Feb 2014]; 13:455. Disponible en: http://search.proquest.com/?accountid=29068
18. Eryilmaz G. The evaluation of family planning services given in Erzurum mother-child health and family planning centerin Eastern Turkey. Eur J Contracept Reprod Health Care [Internet]. 2006, Junio, [acceso 18 Feb 2014]; 11(2): 146-150. Available from: Academic Search Complete. Disponible en: http://www.tandfonline.com/toc/iejc20/current
19. Tafese F, Woldie M, Megerssa B. Quality of family planning services in primary health centers of Jimma Zone, Southwest Ethiopia. Ethiop J Health Sci [internet]. 2013 [acceso 18 Feb 2014]; 23(3):245-54. Disponible en: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3847534/pdf/EJHS2303-0245.pdf
20. Khalaf I, Moghli F, Froelicher E. Youth-friendly reproductive health services in Jordan from the perspective of the youth: a descriptive qualitative study. Scand J Caring Sci [Internet]. 2010, June, [citado 19 Feb 2014]; 24(2): 321-331. Available from: Academic Search Complete. Disponible en: http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1471-6712
21. Williams T, Schutt-Ainé J, Cuca Y. Evaluación de la calidad de los servicios de planificación familiar a través de encuestas de satisfacción de clientes. Perspect Int Planif Fam [internet]. 2011 [acceso Feb 20, 2014]: 14-23. Disponible en: https://www.guttmacher.org/pubs/journals/2701401S.pdf
22. Kim YM, Kols A, Putjuk F, Heerey M, Rinehart W, Elwyn G, et al. Participation by clients and nurse midwives in family planning decision making in Indonesia. Patient Educ Couns [internet]. July 2003 [acceso 18 Feb 2014]; 50(3): 295-302. Disponible en: http://ac.els-cdn.com/S0738399103000533/1-s2.0-S0738399103000533-main.pdf?_tid=2b95363e-98b1-11e3-9b74-00000aab0f27&acdnat=1392737426_0d1f850d57c945d43fb564bc35251efc
23. Kim YM, Putjuk F, Basuki E, Kols A. Increasing patient participation in reproductive health consultations: an evaluation of "Smart Patient" coaching in Indonesia. Patient Educ Couns [internet]. 2003, [acceso 18 Feb 2014]; 50(2): 113-122. Disponible en: http://ac.els-cdn.com/S0738399102001933/1-s2.0-S0738399102001933-main.pdf?_tid=75746702-98b1-11e3-bbec-00000aab0f02&acdnat=1392737549_80a782fee7cf46b71fa4d293adcb3100
24. Hong R, Mishra V, Fronczak N. Impact of a quality improvement programme on family planning services in Egypt. East Mediterr Health J [Internet]. 2011, Jan [acceso 18 Feb 2014]; 17(1): 4-10. Available from: MEDLINE Complete. Disponible en: http://www.emro.who.int/emh-journal/eastern-mediterranean-health-journal/home.html
25. Agampodi SB, Agampodi TC, Ukd P. Adolescents perception of reproductive health care services in Sri Lanka. BMC Health Serv Res [internet]. June 2008 [acceso 20 Feb, 2014]: 1-8. Disponible en: http://www.biomedcentral.com/content/pdf/1472-6963-8-98.pdf
26. Mbeba RM, Mkuye MS, Magemba GE, Yotham WL, Mellah AO, Mkuwa SB. Barriers to sexual reproductive health services and rights among young people in Mtwara district, Tanzania: a qualitative study. Pan Afr Med J [internet]. 2012 [Citado 20 Feb 2014]; 13(1):1-6. Disponible en red: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3589247/pdf/PAMJ-SUPP-13-1-13.pdf
27. Motevallizadeh S, Afzali H, Larijani B. Observing principles of medical ethics during family planning services at Tehran urban healthcare centers in 2007. Iranian J Reprod Med [Internet]. 2011, Spring 2011, [acceso 19 Feb 2014]; 9(2): 77-82. Available from: Academic Search Complete. Disponible en: https://www.ncbi.nlm.nih.gov/pmc/journals/2335/
28. Becker D, Klassen A, Koenig M, LaVeist T, Sonenstein F, Tsui A. Women's perspectives on family planning service quality: an exploration of differences by race, ethnicity and language. Perspect Sex Reprod Health [Internet]. 2009, Sep, [acceso 18 Feb 18 2014]; 41(3): 158-165. Available from: CINAHL Plus with Full Text. Disponible en: http://onlinelibrary.wiley.com/journal/10.1111/%28ISSN%291931-2393
29. Ramezankhani A, Ghanbari S, Mohammadi G, Mehrabi Y. Family planning services: an implementation of the service quality gaps model. Healthmed [Internet]. 2012 [acceso 18 Feb 2014]; 6(12): 4160-4169. Available from: Academic Search Complete Disponible en: http://healthmed.ba/
30. Pacheco C, Latorre C, Enríquez C, Guevara E. Los derechos sexuales y reproductivos: estudio de caso de unidades de prestación de servicios. Gerencia y políticas de salud [Internet] 2006 [acceso 25 Abr 2016]; 5 (10): 104. Disponible en: http://www.redalyc.org/pdf/545/54551005.pdf
31. Letaief M, Ben Hmida A, Mouloud B, Essabbeh B, Ben Aissa R, Gueddana N. Implementing a quality improvement programme in a family planning centre in Monastir, Tunisia. East Mediterr Health J [Internet]. 2008, May [acceso 18 Feb 2014]; 14(3): 615-627. Available from: MEDLINE Complete Disponible en: http://www.emro.who.int/emh-journal/eastern-mediterranean-health-journal/home.html
32. Ministerio de Salud y Protección Social. Plan Decenal de Salud Pública 2012-2021 [Internet]. 2013 [citado 18 Feb 2014]: 1-237. Disponible en: https://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20-%20Documento%20en%20consulta%20para%20aprobaci%C3%B3n.pdf
